The following booking conditions form the basis of your contract with “FINANCE WORLD SERVICES” L.L.C., under the trade name of SILK ROAD TOURS, 36,Street Gagarin , Samarkand,Uzbekistan, company license number 071202. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, you confirm that you have had the opportunity to read and have read these booking conditions and agree to be bound by them.

Price policy

Please be aware that mistakes and modifications can happen from time to time. When making your reservation, you must verify the cost of the vacation you have selected. The price of your trip was determined in January 2025 using exchange rates and known prices. Before your vacation is confirmed, we reserve the right to raise and fix any inaccuracies in the rates that are advertised. At the time of booking, we will notify you of any errors we are aware of and provide the updated, applicable price. The cost of your selected vacation cannot be altered once it has been confirmed at the time of booking.

Payment

In order to confirm your chosen package, a non-refundable deposit of at least US$ 200.00 per person must be paid at the time of booking. In some cases the amount of deposit may be higher. The date will be shown on the confirmation invoice. Reminders are not sent.

Our preferred method of deposit payment is by bank debit card or credit card. Balance payment may be made by bank debit card, credit card or cash when you will check in hotel on first day of arrival. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.

How to change your booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will endeavour to make these changes, but it may not always be possible. Any request for changes to be made must be from the lead name on the booking. It is important to note that some arrangements such as certain types of air tickets cannot be changed after a booking has been made as they are sold as part of your fixed package. You will be asked to pay an administration charge as set out below per person;

• Minor amendments to the tour booked within 7 days of departure on changing Arrival date – UD$50.

How to cancel your booking

Because we start to incur costs in relation to your arrangements from the time we confirm your booking, if you cancel we have to make a charge and the nearer to your departure date you cancel, the higher the charge will be. If you wish to cancel a confirmed booking you must do so by writing via Email. Cancellation charges are shown in the table below. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable in the event of cancellation:

• 65 or more days Retention of deposit;
• 64– 32 days 30% including deposit;
• 31 – 7 days 60% including deposit;
• 6 days or less 100% including deposit;

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your insurance policy.

Our liability to you

We will take reasonable care to ensure that the tour arrangements we have agreed to make, perform or provide as part of our contract with you are made, performed or provided with reasonable skill and care. We will not be responsible for any injury, illness, death, damage, expense, cost or other sum or claim of any description. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract including any excursion you purchase. The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws, regulations and relevant standards of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided.

Inform us what would you like to know here: +998 97 3910362